What You Get
Your brief covers one patient workflow, your choice, and includes three sections:
What We Tested
We walk one critical patient journey on your public-facing website using assistive technology — a screen reader, keyboard-only navigation, or both. Workflows we commonly test:
- Appointment request
- New patient intake form
- Referral submission
- Find a provider
- Pay a bill
- Crisis services page
- Client portal entry point
- PDF intake packet
What We Found
Three observed barriers, written in plain English — no WCAG jargon, no scare tactics. Each barrier includes:
- What it is (“A keyboard-only user cannot submit this form”)
- Who it affects (“Patients with motor impairments, screen reader users”)
- Why it matters operationally (“A patient may abandon the intake process before completing it”)
Your Regulatory Context
A concise summary of where your organization stands under both active federal frameworks:
- HHS Section 504: deadline extended to May 11, 2027 (15+ employees) or May 10, 2028 (fewer than 15). WCAG 2.1 AA is the required standard. Web and mobile content provided through third-party vendors is in scope.
- ADA Title II: deadline extended to April 26, 2027 (populations 50,000+) or April 26, 2028 (smaller entities). Same WCAG 2.1 AA standard applies.
The deadline moved. The obligation did not.
Plus a recommended 90-day first step tailored to your organization — so you leave with a direction, not just a diagnosis.
Who This is For
This brief is built for healthcare organizations that need to move from awareness to action — without committing to a full remediation project before understanding their actual risk.
It is especially relevant for:
If your organization has a patient-facing website, a portal, PDF intake forms, or digital communications — and you are not certain they meet WCAG 2.1 AA — this brief is your starting point.
Not Just Another Free Scan
Automated scanning tools catch roughly 30% of accessibility issues. They miss the barriers that actually stop patients: forms that cannot be submitted with a keyboard, portal entry points that break under a screen reader, PDFs that are completely inaccessible to assistive technology.
The Patient Access Risk Brief is manual. A human accessibility specialist tests your workflow the way a patient with a disability would — and reports what they find in language your leadership team can understand and act on.