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Document Remediation

Create an inclusive patient experience, build lasting trust, and meet federal and state compliance by making every document accessible to every patient.
A person with Down Syndrome is sitting at a coffee table with a laptop open in front of them, looking down at the screen.

The Overlooked Barrier to Inclusive Patient Care

You’ve worked hard to make your website accessible, but what about the countless patient-facing documents you share daily? From Explanations of Benefits (EOBs) to clinical results, these files are vital extensions of your digital services.

For the one in four adults with a disability, an inaccessible document isn’t just an inconvenience—it’s a barrier to managing their own health. Untagged PDFs are invisible to screen readers, preventing a blind patient from reviewing their lab results or a person with low vision from reading their medication instructions.

This gap not only creates risks to patient safety but also excludes a large part of the community from your services. Federal laws like Section 504 and Section 1557 of the ACA mandate that all digital communications must be accessible, making document remediation an essential part of modern patient care.

Why Accessible Documents Matter

Enhances Patient Safety & Autonomy

When a patient can independently read their own medical instructions, lab results, and consent forms, it directly improves their health outcomes and empowers them to be active participants in their care.

Builds Patient Trust & Loyalty

Offering accessible documents demonstrates a commitment to serving all members of your community, strengthening your reputation and fostering long-term patient loyalty.

Expands Your Patient Base

By removing barriers, you open your doors to a wider audience of patients with disabilities and their families, positioning your organization as a truly inclusive provider.

Ensures Legal Compliance

Proactively making documents accessible protects your organization from rising lawsuits and significant financial penalties for violating federal laws like the ADA, Section 504, and Section 1557.

Ensure Every Patient Can Read, Understand, and Act on Their Health Information

AccessiTREE specializes in the remediation of healthcare documents. We transform your inaccessible files into fully compliant, user-friendly resources that work seamlessly with assistive technologies. We ensure every patient can independently and privately access their most important health information.

We Remediate All Your Critical Healthcare Documents:

  • Patient Intake & Consent Forms
  • Explanations of Benefits (EOBs)
  • Medical Records & Clinical Results
  • Insurance Policies & Forms
  • Patient Education Materials & Brochures
  • Prescription Information
  • Bills & Financial Statements
  • Microsoft Word, PowerPoint & Excel Files

Our Proven 3-Step Document Remediation Process

We provide a clear, efficient, and secure process to make your entire library of documents compliant with WCAG and PDF/UA (Universal Accessibility) standards, ensuring a better experience for all patients.
Step 1

Audit & Analysis

We perform a thorough audit of your documents to identify all accessibility barriers, such as missing image descriptions, improper structure, unusable form fields, and poor color contrast.
Step 2

Remediation & Testing

Our accessibility experts remediate the documents to meet WCAG 2.1 AA standards. We then conduct rigorous testing with assistive technology and validation tools to ensure the files are genuinely usable for people with disabilities.
Step 3

Delivery & Report

We deliver the fully accessible documents along with a compliance report detailing the improvements made. This provides clear documentation of your commitment to accessibility and legal standards.

Why Healthcare Providers Trust AccessiTREE

Generic solutions don’t understand the unique security and compliance needs of the healthcare industry. Our specialized focus ensures your document remediation is handled correctly, securely, and with the utmost respect for patient privacy.

Healthcare & HIPAA Expertise

We understand the critical importance of protecting Patient Health Information (PHI). Our entire process is secure and HIPAA-compliant, and we are ready to execute Business Associate Agreements (BAAs).

Real Remediation

We remediate documents to meet the latest digital accessibility guidelines, including WCAG 2.1 AA, Section 508, and PDF/UA, protecting you from legal risk.

Bulk & Ongoing Support

Whether you have a large back-catalog of existing documents or need ongoing support for new ones, we offer bulk remediation services and maintenance plans to fit your timeline and budget.

Ready to Create a More Inclusive Patient Experience?

Take the first step towards ensuring all your patient communications are compliant, accessible, and welcoming to everyone. Our experts are ready to help you assess your needs and build a strategy for remediation.

Frequently Asked Questions

How do you ensure the security of our patient documents (PHI)?
We prioritize security and privacy above all else. Our team operates under strict, HIPAA-compliant protocols, and we can execute Business Associate Agreements (BAAs). All remediation is handled within a secure environment.
What document formats can you remediate?
We handle a wide range of formats, including PDF, Microsoft Word, PowerPoint, and Excel. We can also remediate infographics, charts, and scanned documents to make them fully accessible.
Our documents are generated by a third-party EHR system. Can you still fix them?
Absolutely. We work with documents from any source. We can establish a workflow to receive documents generated by your EHR or other systems, remediate them, and return them for secure distribution to your patients.
What is the difference between WCAG and PDF/UA?
WCAG provides broad guidelines for all web content. PDF/UA is a specific international standard for PDF accessibility. We ensure your documents conform to both, providing the highest level of compliance and usability.