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Video & Audio Remediation

From telehealth appointments to patient education videos, your multimedia content is a core part of the patient journey. AccessiTREE helps you build trust and ensure every patient feels seen and heard by making your media fully accessible and delivering it through a compliant, easy-to-use player.
Video Introduction
A person with Down Syndrome is sitting at a coffee table with a laptop open in front of them, looking down at the screen.

Connecting with Every Patient, Through Every Medium

The definition of “digital accessibility” extends far beyond your website’s text and images. In today’s telehealth-first world, your videos, appointment recordings, and podcasts are vital tools for patient care.

But for patients with hearing, visual, or cognitive disabilities, inaccessible media can create significant barriers. A patient who is Deaf may not be able to understand a video about a new medication, while a patient with low vision could miss critical visual cues in a telehealth recording. Federal laws like the ADA and Section 504 mandate effective communication for all patients, establishing a clear standard of care that includes accessible media.

The Power of Accessible Media in Healthcare

Enhances Patient Safety & Health Literacy

When patients can clearly understand crucial health information and instructions regardless of ability, it leads to better outcomes, medication adherence, and a reduction in risk.

Builds an Inclusive Patient Experience

Accessible media demonstrates a deep commitment to serving the entire community, improving the telehealth experience, and strengthening patient trust and loyalty.

Engages a Wider Patient Community

By removing barriers, you welcome a large and often underserved patient population, solidifying your reputation as a truly inclusive and forward-thinking provider.

Ensures Legal Compliance

Proactively making media accessible protects your organization from costly litigation and ensures you meet the WCAG 2.1 AA standard, which is the benchmark for ADA and Section 504 compliance.

A Complete Solution for Accessible Media

AccessiTREE provides a full suite of services to make your video and audio content fully compliant with WCAG 2.1 AA standards. Our process is secure, accurate, and tailored to the specific needs of the healthcare industry.
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(Live & Prerecorded)

Synchronized Closed Captioning

We create accurate, time-synced captions for all dialogue and important non-speech audio cues.

Full Audio Transcription

We produce detailed text transcripts of all audio content, providing a crucial alternative for users who are Deaf-blind or prefer to read at their own pace.

Audio Descriptions

For videos with critical visual information, we create a separate audio track that describes key visual elements for patients who are blind or have low vision.

Fully Accessible Media Player

We provide and implement a WCAG-compliant media player that ensures all users can easily navigate and control your content using a keyboard, screen reader, or other assistive technologies.

HIPAA-Compliant Workflows

We understand the sensitivity of Patient Health Information (PHI). Our entire remediation process is secure and HIPAA-compliant.

Why Human Expertise is Critical for Healthcare Content

While automated captioning tools seem convenient, they lack the accuracy and nuance required for healthcare. An auto-generated caption that misinterprets complex medical terminology can create serious patient safety risks and fails to meet legal standards for “effective communication.”

Automated Captions

Clarity & Patient Safety

Low to moderate. Often fails on medical terms and with multiple speakers.

An Equitable Patient Experience

Partial. Misses important non-speech sounds and speaker identification.

Compliance & Risk Mitigation

Low. Inaccurate captions are not legally defensible and do not meet WCAG standards.

Expert Remediation

Clarity & Patient Safety

High. Human-verified for accuracy, grammar, and context, ensuring clarity.

An Equitable Patient Experience

Complete. Includes all relevant auditory information for a fully equitable experience.

Compliance & Risk Mitigation

High. Our process is designed to meet WCAG 2.1 AA requirements for legal compliance.

Ensure Every Patient Can See and Hear Your Commitment to Care

Don’t let inaccessible media create a barrier between you and your patients. Take the proactive step to ensure all your communications are compliant, inclusive, and effective.

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Frequently Asked Questions

What are the basic WCAG 2.1 AA requirements for video?
For prerecorded video, you must provide synchronized captions for all audio and audio descriptions for important visual information. The video player itself must also be accessible.
What is the difference between captions and audio descriptions?
Captions provide a text version of the audio for people who are Deaf or hard of hearing. Audio descriptions are a narration of key visual elements for people who are blind or have low vision.
How do you handle videos that contain Patient Health Information (PHI)?
We operate under strict, HIPAA-compliant protocols and can execute Business Associate Agreements (BAAs). All media is handled in a secure environment to protect patient privacy.
Can we use your accessible player on our existing website and patient portal?
Yes. Our player is designed to be easily embedded into any website, intranet, or patient portal, ensuring a consistent and accessible experience across all your digital platforms.